Shipping policy

2. Shipping Policy

At FlexNation, we are committed to delivering your order quickly, safely, and with care. We work with trusted shipping partners to ensure a smooth and reliable experience from checkout to delivery. Please review the details below for information on shipping methods, timelines, and policies.


Shipping Methods We offer multiple shipping options depending on your location. Once your order is processed, you will receive a tracking number so you can follow your package every step of the way. Delivery times and fees will vary by destination and service level.


International Shipping We ship worldwide. Delivery times and fees depend on your destination country and local customs regulations. International orders may experience customs delays and may be subject to additional duties or fees based on the carrier and your country's import policies. For any questions, contact us at agks.corporation@gmail.com.


Missing or Damaged Items If your package arrives with missing or damaged items, please reach out to us within 3 days of delivery. Include the following for faster assistance:


  • Order number

  • Photos of the packaging if it arrived damaged

  • Photos of the item itself (if damaged)

  • Description of the issue


Claims submitted after 3 days may not be eligible for replacement or reimbursement.


Delivered but Not Received If your tracking shows "Delivered" but you did not receive your package, please file a claim with the shipping carrier first. After that, send us the carrier's proof of loss or claim confirmation. Claims for missing packages marked as delivered are only eligible within 7 days of the delivery date.


Order Modifications If you need to change your order (address, product, size, quantity), you may request a modification within 12 hours of placing your order. After 12 hours, your order may already be processing or in transit and changes may no longer be possible.


Order Cancellations All orders are final once placed. We are unable to cancel or modify orders after checkout. Please double-check your details before completing your purchase.


Processing Times Orders are processed within 1-3 business days, excluding weekends and holidays. Tracking information will be sent once your order has shipped. If you have questions, our support team is always here to help at agks.corporation@gmail.com.


Estimated Delivery Times United States, United Kingdom, Canada, Australia, New Zealand, EU Countries, and Rest of the World: Standard 10 to 20 business days.